When Can I expect to receive my shipments?
- Quarterly Club Shipments: We carefully time each shipment to avoid inclement weather and may need to adjust the schedule at any time to protect the wine. We may also utilize expedited shipping or inclusion of ice packs as needed to protect the quality of the wine. Tentatively, you can plan on shipments in February, May, September and November.
- Online and Phone Orders: We process your order for shipping the following business day that your order is received. We do not ship on Fridays. We offer different levels of shipping and carriers so that you can determine shipping to best fit your needs.
Can the shipping carrier leave the wine on my doorstep?
No. An adult signature is required for all wine shipments. We recommend shipping to a business address or local carrier pick up location so that you may sign for your wine.
Can I pick up my wine order?
Yes, we have two will call locations, our tasting room in Paso Robles and our business office in Westlake Village. Both locations can be used to pick up club shipments and online orders.
Does someone have to sign for the wine when it is delivered?
Yes. Someone 21 or older must sign for any package that contains alcoholic beverages.
I'm traveling and need to redirect my order, how do i do this?
Please contact us at 805.238.9593 or email shipping@opolo.com. We contact the courier and request the order be sent to an alternate address or delayed to another date. Shipments can only be redirected within the state they are initially sent to. Redirect fees are applied.
Where can you ship?
We can ship to the states outlined on the map below:
States not on the above list, please contact for alternate arrangements.
Can you ship to a PO Box?
No. Deliveries can only be made to physical addresses. We cannot ship to post office boxes.
Alternatively, we can arrange to ship to most UPS and FedEX pick up locations.
What is temperature controlled shipping?
We are offering ice packs as well as a temperature-controlled shipping service for an additional fee. When using this service, wine orders are shipped from our climate-controlled fulfillment center using temperature controlled trucks to one of many climate controlled locations throughout the United States!
Please call us if you’d like to apply this additional service to your order to ensure the quality of your wine.
do i qualify for temperature controlled shipping?
States that do not qualify for Temp Control but can use ice packs: California, Nevada, Arizona, Oregon, Idaho, Montana, Wyoming, Colorado, Washington.
Temperature controlled prices: $13.90 – 12 bottles or more | $8.50 – 1-6 bottles
Ice Packs: $13.90 – 12 bottles or more | $8.50 – 1-6 bottles