Shipping FAQ
In our commitment to safeguarding the quality of your wines, we have put a weather hold on the following states: MT, ND, SD, MN, WI, MI, IA, PA, NY, ME, and MA.
Any order placed to these states will be shipped on Monday, February 24th.
If you have any questions please call us at 805.238.9593 or email info@opolo.com and we’d be happy to help!
- Adding ice to all shipments
- Expedited 2 day shipping with ice for all orders shipping east of NM
Opolo is not responsible for heat related product damage if high heat shipping recommendations are not followed.
We are happy to ship to most states within the United States!
Unfortunately, we are unable to ship to Alaska, Arkansas, Connecticut, Delaware, Hawaii, Mississippi, New Jersey, Rhode Island, Utah, Vermont, West Virginia
States on the above list, please contact us for alternate arrangements.
- Quarterly Club Shipments: We carefully time each shipment to avoid inclement weather and may need to adjust the schedule at any time to protect the wine. We may also utilize expedited shipping or inclusion of ice packs as needed to protect the quality of the wine. Tentatively, you can plan on shipments in February, May, September and November.
- Online and Phone Orders: Online / Phone orders typically ship the following business day that your order is received. We do not ship on Fridays. We offer different levels of shipping and carriers so that you can determine shipping to best fit your needs. Please contact us for further details.
- Delayed Shipping: We are happy to offer delayed shipping options both online and over the phone. Please call 805-238-9593 or add requested delayed shipping date to order notes.
Yes. Someone 21 or older must sign for any package that contains alcoholic beverages.
No. An adult signature is required for all wine shipments. Business address or local carrier pick up locations are preferred to avoid missing your wine delivery. Please note, orders will be returned to sender after three (3) delivery attempts at the customer’s expense.
Yes, we have two will call locations, our tasting room in Paso Robles and our business office in Westlake Village. Both locations can be used to pick up club shipments and online orders.
Carriers will attempt to deliver your package three (3) times before it is returned to sender. Opolo is not responsible for the shipping costs / fees associated with package returns and re-shipments.
Please contact us at 805.238.9593 or email shipping@opolo.com for all delivery updates including package redirects and delivery delays. Shipments can only be redirected within the state they are initially sent to. Additional shipping fees apply for redirect and delay requests.
No. Deliveries can only be made to physical addresses. We cannot ship to post office boxes.
Alternatively, we can arrange to ship to most UPS and FedEX pick up locations.
At this time, we are only able to ship spirits within California.
Whiskey products are currently limited to a maximum purchase of 3 bottles per transaction in accordance to TTB/ABC requirements. There are no limits to Brandy and Liqueur products and may be added to orders containing 3 whiskey products. If you would like to order more than 3 bottles of whiskey, please contact us at 805.238.9593 for alternative arrangements.