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SHIPPING FAQ

Please note: Opolo Vineyards will not be financially responsible for any courier updates, returns, or reships.

What is temperature controlled shipping?

We offer ice packs as well as a temperature-controlled shipping services for an additional fee. When using the temperature controlled option, wine orders are shipped from our climate-controlled fulfillment center using temperature controlled trucks to one of many climate controlled locations throughout the United States!

Please call us if you’d like to apply this additional service to your order to ensure the quality of your wine.

SHOULD I USE ICE OR TEMPERATURE CONTROLLED SHIPPING?

Adding our ice or temperature control options ensures the quality of your favorite wines during shipping. During the summer months, we recommend ice for any states West of Texas and temperature control for states East of Texas. 

Please see the map below for reference

Map of the United States

If you would like temperature controlled shipping for your order, please give us a call at 805.238.9593.

When Can I expect to receive my shipments?

  • Quarterly Club Shipments: We carefully time each shipment to avoid inclement weather and may need to adjust the schedule at any time to protect the wine. We may also utilize expedited shipping or inclusion of ice packs as needed to protect the quality of the wine. Tentatively, you can plan on shipments in February, May, September and November.
  • Online and Phone Orders: Online / Phone orders typically ship the following business day that your order is received. We do not ship on Fridays. We offer different levels of shipping and carriers so that you can determine shipping to best fit your needs. Please note shipping dates for temperature controlled shipping dates differ. Please contact us for further details.
  • Delayed Shipping: We are happy to offer delayed shipping options both online and over the phone.

Can the shipping carrier leave the wine on my doorstep?

No. An adult signature is required for all wine shipments. Business address or local carrier pick up locations are preferred to avoid missing your wine delivery. Please note, orders will be returned to sender after three (3) delivery attempts at the customer’s expense.

Can I pick up my wine order?

Yes, we have two will call locations, our tasting room in Paso Robles and our business office in Westlake Village. Both locations can be used to pick up club shipments and online orders.

Does someone have to sign for the wine when it is delivered?

Yes. Someone 21 or older must sign for any package that contains alcoholic beverages.

I'm traveling and need to redirect my order, how do i do this?

Please contact us at 805.238.9593 or email shipping@opolo.com. We contact the courier and request the order be sent to an alternate address. Deliveries cannot be delayed once in transit. Shipments can only be redirected within the state they are initially sent to. Redirect fees are applied.

Where can you ship?

We can ship to the states outlined on the map below:

Map of the United States

States not on the above list, please contact for alternate arrangements.

Can you ship to a PO Box?

No. Deliveries can only be made to physical addresses. We cannot ship to post office boxes.
Alternatively, we can arrange to ship to most UPS and FedEX pick up locations.

WHAT HAPPENS IF I MISS MY DELIVERY?

Carriers will attempt to deliver your package three (3) times before it is returned to sender. Opolo is not responsible for the shipping costs / fees associated with package returns and re-shipments.